Refund policy

Last updated: August 3, 2026

Thank you for shopping with Osho Shin. This Return and Refund Policy applies to digital products and physical products purchased through our online store.

1. Digital Products

Our digital products may include ebooks, downloadable files, online lectures, video content, and other digital materials.

Digital products are normally delivered or made accessible shortly after payment is completed. Because digital content cannot practically be returned once it has been delivered, downloaded, streamed, accessed, or emailed, all sales of digital products are generally final and non-refundable after delivery or access has begun.

By purchasing digital content for immediate delivery, you request that delivery or access begin immediately. To the extent permitted by applicable law, you acknowledge that you may lose any statutory right to withdraw from the purchase once the download, streaming, delivery, or access has begun.

We may provide a replacement, technical assistance, or a refund where:

You were charged more than once for the same purchase;
You received the wrong digital product;
The file is corrupted or cannot be opened and we are unable to provide a working replacement;
Access was not delivered due to an error on our part; or
A refund is otherwise required by applicable law.

Failure to download, open, or use a digital product after it has been successfully delivered does not, by itself, qualify the purchase for a refund.

Please contact us at shop@oshoshin.com if you experience any problem accessing a digital product.

2. Physical Products

Physical products, including printed books, may be returned within 7 days after the date of delivery.

To qualify for a return, the product must:

Be unused, unmarked, undamaged, and in resalable condition;
Include any original packaging, inserts, or accessories supplied with it;
Be accompanied by proof of purchase; and
Be returned in accordance with the instructions provided by us.

You may inspect the product as reasonably necessary to confirm its nature and condition. We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary, to the extent permitted by applicable law.

Before returning a product, you must contact shop@oshoshin.com and receive return instructions. Products returned without prior authorization may not be accepted.

Do not send a return to our business address unless we specifically instruct you to do so.

3. Change-of-Mind Returns

For an approved change-of-mind return:

The customer is responsible for the return shipping costs;
We recommend using a tracked shipping method;
Original shipping charges are not refundable, except where required by applicable law; and
Customs duties, import taxes, currency-conversion fees, and other third-party charges are not refundable by us.

The customer remains responsible for the returned product until it is received at the designated return address.

4. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a physical product arrives damaged, defective, or different from what you ordered, contact us within 14 days after delivery at shop@oshoshin.com.

Please include:

Your order number;
A description of the problem;
Photographs of the product;
Photographs of the packaging and shipping label, where relevant; and
Any other information reasonably requested by us.

After reviewing the issue, we may offer a replacement, repair where applicable, partial refund, or full refund. Where the problem was caused by us or the product was defective upon delivery, we will cover reasonable return shipping costs or provide another appropriate solution.

Minor differences in color caused by screen settings, printing processes, paper characteristics, or lighting will not normally be treated as defects.

5. Non-Returnable Physical Products

Unless required by applicable law, we cannot accept returns of:

Products returned more than 7 days after delivery;
Products that have been used, marked, damaged, altered, or handled beyond reasonable inspection;
Products without proof of purchase;
Gift cards;
Personalized or made-to-order products, where applicable; or
Products identified as final sale before purchase.

This does not affect your rights concerning products that are defective, damaged upon delivery, or not as described.

6. Order Cancellations

Digital orders cannot normally be canceled after the download link, access email, or digital content has been sent or made available.

A physical-product order may be canceled only if you contact us before the order enters printing, fulfillment, or shipping. Because some products may be printed or fulfilled soon after purchase, we cannot guarantee that a cancellation request can be accepted.

7. Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process refunds within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund.

Where mandatory consumer law requires a different refund deadline or procedure, that law will apply.