Refund policy

Last updated: September 5, 2026

Thank you for shopping with Osho Shin. This Return and Refund Policy applies to digital products and physical products purchased through our online store.

1. Digital Products

Our digital products may include ebooks, downloadable files, online lectures, video content, and other digital materials.

Digital products are normally delivered or made accessible shortly after payment is completed.

If you are not satisfied with a digital product, experience a technical issue, receive the wrong product, are charged incorrectly, or have another concern regarding your purchase, please contact us at shop@oshoshin.com.

We will review refund requests for digital products on a case-by-case basis, taking into account the circumstances of the purchase, whether the content has been downloaded, accessed, streamed, or otherwise used, and any applicable consumer protection laws.

Depending on the circumstances, we may provide:

A replacement or corrected file;
Technical assistance;
Restoration of access;
A partial refund;
A full refund; or
Another appropriate resolution.

The availability of a refund may vary depending on the nature of the digital product, the circumstances of the request, and applicable law.

Nothing in this section limits any consumer right that cannot legally be excluded or limited.

2. Physical Products

Physical products, including printed books, may be returned within 14 days after the date of delivery.

To qualify for a return, the product must:

Be unused, unmarked, undamaged, and in resalable condition;
Include any original packaging, inserts, or accessories supplied with it;
Be accompanied by proof of purchase; and
Be returned in accordance with the instructions provided by us.

You may inspect the product as reasonably necessary to confirm its nature and condition. We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary, to the extent permitted by applicable law.

Before returning a product, you must contact shop@oshoshin.com and receive return instructions. Products returned without prior authorization may not be accepted.

Do not send a return to our business address unless we specifically instruct you to do so.

3. Change-of-Mind Returns

For an approved change-of-mind return:

The customer is responsible for the return shipping costs;
We recommend using a tracked shipping method;
Original shipping charges are not refundable, except where required by applicable law; and
Customs duties, import taxes, currency-conversion fees, and other third-party charges are not refundable by us.

The customer remains responsible for the returned product until it is received at the designated return address.

4. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a physical product arrives damaged, defective, or different from what you ordered, contact us within 14 days after delivery at shop@oshoshin.com.

Please include:

Your order number;
A description of the problem;
Photographs of the product;
Photographs of the packaging and shipping label, where relevant; and
Any other information reasonably requested by us.

After reviewing the issue, we may offer a replacement, repair where applicable, partial refund, or full refund. Where the problem was caused by us or the product was defective upon delivery, we will cover reasonable return shipping costs or provide another appropriate solution.

Minor differences in color caused by screen settings, printing processes, paper characteristics, or lighting will not normally be treated as defects.

5. Non-Returnable Physical Products

Unless required by applicable law, we cannot accept returns of:

Products returned more than 14 days after delivery;
Products that have been used, marked, damaged, altered, or handled beyond reasonable inspection;
Products without proof of purchase;
Gift cards;
Personalized or made-to-order products, where applicable; or
Products identified as final sale before purchase.

This does not affect your rights concerning products that are defective, damaged upon delivery, or not as described.

6. Order Cancellations

If you wish to cancel a digital-product order, please contact us as soon as possible at shop@oshoshin.com.

If digital content has already been delivered, downloaded, streamed, accessed, or otherwise made available, we will review the cancellation or refund request on a case-by-case basis.

A physical-product order may be canceled only if you contact us before the order enters printing, fulfillment, or shipping. Because some products may be printed or fulfilled soon after purchase, we cannot guarantee that a cancellation request can be accepted.

7. Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process refunds within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund.

Where mandatory consumer law requires a different refund deadline or procedure, that law will apply.