Shipping policy

Last updated: August 3, 2026

1. Products Covered

This Shipping Policy applies to physical products purchased through Osho Shin.

Digital products are delivered electronically and are not physically shipped.

2. Digital Delivery

Digital products are generally delivered immediately or shortly after successful payment by email, download link, customer account, or another method described on the product page.

Customers are responsible for providing a valid email address and checking spam, junk, promotions, and filtered-email folders.

If you have not received your digital product within 24 hours after payment, contact shop@oshoshin.com with your order number.

3. Physical-Order Processing

Physical products are normally dispatched within 10 business days after payment confirmation unless a different processing period is displayed on the relevant product page.

Business days do not include Saturdays, Sundays, Japanese public holidays, or other closure periods announced on the store.

Some books may be printed or fulfilled after an order is placed. Processing times may therefore vary by product and fulfillment location.

Orders containing more than one product may be shipped separately.

4. Estimated Delivery Times

After dispatch, international delivery normally takes approximately 5 to 30 business days, depending on the destination, shipping method, carrier, customs procedures, and local delivery conditions.

Delivery times shown at checkout or in shipping notifications are estimates and are not guaranteed unless expressly stated otherwise.

Customs inspections, severe weather, carrier disruptions, peak-season demand, local postal delays, and other circumstances outside our reasonable control may result in additional delays.

5. Shipping Charges

Shipping charges are not included in the product price unless expressly stated otherwise.

Applicable shipping charges are calculated and displayed at checkout based on factors such as:

  • Delivery destination;

  • Product size and weight;

  • Fulfillment location; and

  • Selected shipping method.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, value-added tax, handling fees, or other charges imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

We cannot control or predict the amount of customs or import charges. Customers should contact their local customs authority for further information.

A refusal to pay customs charges may result in the shipment being returned, abandoned, or destroyed. Any refund in such a case may be reduced by outbound shipping, return shipping, customs charges, carrier fees, and other unrecoverable costs, to the extent permitted by law.

7. Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

Please review your address carefully before completing your order. Contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after printing, fulfillment, or shipment has begun.

If an order is returned because of an incorrect or incomplete address, failed delivery, refusal, or failure to collect the parcel, the customer may be responsible for reshipping and other related costs.

8. Tracking

Tracking information will be provided where it is available for the selected shipping method.

Tracking updates are supplied by the carrier and may not appear immediately after dispatch.

Some economy or local shipping services may provide limited or no tracking.

9. Delayed, Lost, or Missing Shipments

If a shipment has not arrived by the end of the estimated delivery period, contact us at shop@oshoshin.com.

We may ask you to:

  • Confirm the shipping address;

  • Check with household members, neighbors, reception desks, or local collection points;

  • Contact the local carrier or postal service; or

  • Allow time for the carrier to complete an investigation.

Where the carrier confirms that a shipment has been lost, we will review the circumstances and provide an appropriate replacement or refund, subject to applicable law and any carrier investigation.

We are not responsible for theft or loss occurring after a carrier has confirmed delivery, except where required by applicable law. We will nevertheless assist with reasonable carrier inquiries where possible.

10. Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect, contact shop@oshoshin.com within 7 days after delivery and include your order number and photographs.

Please retain the product, packaging, shipping label, and related materials until we have reviewed the claim.

11. Contact

Shipping inquiries may be sent to:

Email: shop@oshoshin.com
Telephone: +81 80-6450-2818